Remote Customer Success Specialist

ForgeFit; Calgary; Remote; CAD 55,000 - 76,000; Full time

Job summary

A leading fitness equipment supplier is looking for a Remote Customer Service Specialist to enhance customer experience from order to installation. This role involves handling inquiries via phone, email, or chat, resolving issues, and maintaining customer satisfaction. Candidates should have at least 1 year of experience in customer service, strong communication skills, and a positive attitude. The position offers competitive hourly pay and comprehensive benefits, all within a supportive remote work environment.

Benefits

Competitive hourly pay

Comprehensive health benefits

100% remote work

Ongoing training

Qualifications

• 1+ years of experience in customer service, support, or client-facing role.
• Strong communication and problem-solving skills.
• Ability to stay organized and manage multiple priorities.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Collaborate with fulfillment, sales, and service teams to resolve issues.

Skills

Communication skills

Problem-solving skills

Customer service experience

Organization

Tools

CRM tools

Job description

A leading fitness equipment supplier is looking for a Remote Customer Service Specialist to enhance customer experience from order to installation. This role involves handling inquiries via phone, email, or chat, resolving issues, and maintaining customer satisfaction. Candidates should have at least 1 year of experience in customer service, strong communication skills, and a positive attitude. The position offers competitive hourly pay and comprehensive benefits, all within a supportive remote work environment.