Remote Customer Success Specialist

ForgeFit; Ottawa; Remote; CAD 80,000 - 100,000; Full time

Job summary

A fitness equipment supplier is seeking a Remote Customer Service Specialist to enhance customer interactions from order to installation. This role involves responding to inquiries and resolving issues efficiently. Ideal candidates will have over a year of customer service experience, strong communication skills, and a positive attitude. The position offers competitive pay, comprehensive benefits, and the opportunity for career growth in a 100% remote environment.

Benefits

Competitive hourly pay

Health, dental, and vision benefits

401k and paid time off

Ongoing training and career growth opportunities

Qualifications

• 1+ years of experience in customer service or client-facing role.
• Comfortable using CRM or support tools.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Help customers with orders, shipping questions, and troubleshooting.
• Track and resolve issues by collaborating with internal teams.
• Maintain records of customer interactions using CRM.

Skills

Strong communication

Problem-solving

Organizational skills

CRM proficiency

Job description

A fitness equipment supplier is seeking a Remote Customer Service Specialist to enhance customer interactions from order to installation. This role involves responding to inquiries and resolving issues efficiently. Ideal candidates will have over a year of customer service experience, strong communication skills, and a positive attitude. The position offers competitive pay, comprehensive benefits, and the opportunity for career growth in a 100% remote environment.