Remote Customer Success Specialist

ForgeFit; Markham; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading fitness equipment supplier is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. The ideal candidate has over a year of experience in customer service and strong problem-solving skills. Benefits include competitive pay, comprehensive health coverage, and 100% remote work. Apply now to join a supportive team and make an impact in the fitness world.

Benefits

Competitive hourly pay

Comprehensive benefits including health, dental, and vision

Ongoing training and career growth opportunities

Qualifications

• 1+ years of experience in a customer service, support, or client-facing role.
• Ability to stay organized and manage multiple priorities.
• Interest in fitness or familiarity with gym equipment is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Track and resolve issues quickly by collaborating with internal teams.
• Maintain accurate records of customer interactions using CRM.

Skills

Strong communication skills

Problem-solving skills

Organizational skills

Experience with CRM tools

Positive attitude

Job description

A leading fitness equipment supplier is seeking a Remote Customer Service Specialist to ensure customers have a smooth experience from order to installation. The ideal candidate has over a year of experience in customer service and strong problem-solving skills. Benefits include competitive pay, comprehensive health coverage, and 100% remote work. Apply now to join a supportive team and make an impact in the fitness world.