Solutions Engineer, Post-Sales & Integrations (US)

DigitalGenius; Canada; On-site; CAD 80,000 - 115,000; Full time

Job summary

A technology company is looking for a Solutions Engineer to work closely with Customer Success Managers to support U.S. accounts. Key responsibilities include implementing and optimizing products, managing integrations, and providing training to customers. Candidates should have strong organizational skills, experience with APIs, and coding proficiency in Python. A collaborative environment with generous benefits, including 25 vacation days and a monthly fitness stipend, is offered.

Benefits

Competitive Salary

Generous vacation time (25 days)

Yearly 'DG Recharge Week'

Monthly fitness stipend of $210

Ongoing subscription to Mental Health Support Platform

Qualifications

• Strong organisational and project management skills.
• Experience building automated process flows.
• Excellent communication, critical thinking & analytical skills.

Responsibilities

• Implementing and optimizing product throughout the post-sales customer lifecycle.
• Joining recurring customer calls to maintain understanding of their business processes.
• Managing technical support responses and escalations to ensure timely issue resolution.

Skills

Strong organisational skills

Project management skills

Experience building automated process flows

Excellent communication

Critical thinking

Analytical skills

Experience working with APIs

Coding experience (Python)

Tools

ServiceCloud

Zendesk

Freshdesk

Gorgias

Kustomer

Shopify

CommerceCloud

Magento

Job description

A technology company is looking for a Solutions Engineer to work closely with Customer Success Managers to support U.S. accounts. Key responsibilities include implementing and optimizing products, managing integrations, and providing training to customers. Candidates should have strong organizational skills, experience with APIs, and coding proficiency in Python. A collaborative environment with generous benefits, including 25 vacation days and a monthly fitness stipend, is offered.