Customer Success Associate (Contract)

Xello; Canada; Remote; CAD 60,000 - 75,000; Full time

Job summary

A leading Educational Technology company seeks a Client Manager to enhance client satisfaction and drive growth. The role includes managing renewals, building strong relationships with clients, and requires 1-2 years of relevant experience in a SaaS environment. Flexible work arrangements and a commitment to professional development in an inclusive workplace are emphasized.

Benefits

Flexible work arrangements

Comprehensive health and dental benefits

Generous vacation policy

Budget for training and professional development

Qualifications

• 1-2 years of experience in client management, preferably in SaaS.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical skills.

Responsibilities

• Manage renewals and drive revenue for client accounts.
• Build relationships to enhance product adoption and satisfaction.
• Develop success plans tailored to school districts.

Skills

Problem-solving

Analytical skills

Written communication

Verbal communication

Organizational skills

Tools

Salesforce

Job description

Employer Industry: Educational Technology

Why consider this job opportunity:
- Salary up to $75,000 (OTE)
- Flexible work arrangements, including remote work opportunities
- Comprehensive health and dental benefits paid by the employer
- Generous vacation policy with 4 weeks of vacation
- Commitment to continuous learning and professional development with a dedicated budget for training
- Inclusive and diverse work environment that encourages collaboration and innovation

What to Expect (Job Responsibilities):
- Manage renewals, drive revenue growth, and limit churn for assigned client accounts
- Build and maintain strong relationships with clients to enhance product adoption and satisfaction
- Develop success plans tailored to the needs of school districts to achieve their goals
- Proactively engage with clients to gather insights, communicate new features, and foster upselling opportunities
- Document client interactions and manage issues in collaboration with internal teams

What is Required (Qualifications):
- 1-2 years of experience in client management with a focus on satisfaction and retention, preferably in a SaaS environment
- Strong problem-solving and analytical skills, with a creative approach to client assistance
- Excellent written and verbal communication skills
- High attention to detail and strong organizational skills
- Experience using Salesforce or similar CRM systems

How to Stand Out (Preferred Qualifications):
- Familiarity with G-Suite applications
- Ability to thrive in a fast-paced, agile work environment
- Enthusiasm for learning and implementing new technologies and solutions
- Proven track record of delivering value to clients in previous roles

#EducationalTechnology #CustomerSuccess #RemoteWork #ProfessionalDevelopment #InclusiveWorkplace

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