Customer Success jobs in United States

About the Job & Shakudo

At Shakudo, we are building the world’s first operating system for data and AI. We use the term operating system in the truest sense of the word. Like iOS, Windows and Linux, Shakudo’s end-to-end OS offers ever-evolving, automatically operated, best-of-breed open-source components tailored to each business's unique needs.

We are in search of a seasoned Engagement Manager to join our team and take a crucial role in collaborating with our customers to expand our rapidly growing product and influence the future of AI adoption in the enterprise sector. The ideal candidate will possess a robust understanding of customer management principles and practices, and ideally, experience with enterprise software. Responsibilities include owning customer engagements from kickoff, and working closely with internal cross-functional teams. Shakudo’s team culture is proactive, supportive and collaborative. We work jointly toward our mission, with a focus on being good partners and helping the team succeed while enabling the business to overcome increasingly complex challenges.

Experience working with technical stakeholders of all levels (C-suite to IC) is important.

• Collaborate with customer executive leaders to define and implement the overall strategy, manage day-to-day team relationships, and drive significant business impact.
• Engage with top-tier machine learning, product, engineering, and business teams across industries to help them develop and refine data and AI applications that deliver tangible business value.
• Partner with customer teams to grasp their internal operations and challenges, identifying areas where Shakudo can make the most significant impact.
• Manage customer onboarding, conduct business reviews, and sustain the long-term health of the customer base.
• Handle day-to-day delivery, manage project timelines, and oversee customer deliverables.
• Maintain the long-term health of the customer base by identifying and addressing potential risks or concerns.
• Establish an effective feedback loop between the customer team and internal product, machine learning, engineering, and go-to-market teams.
• Strategically identify ways to standardize customer success and resolve issues for future customers.

• Minimum of 4 years in management consulting or customer engagement roles.
• At least 2 years of direct technical experience or close collaboration with engineers on technical projects.
• Ability to thrive in a fast-paced, ambiguous environment.
• Outstanding leadership, presentation, and communication skills, with a proven ability to influence cross-functional teams.
• Deep understanding of data and AI technologies and their applications in enterprise contexts.

• Technical degree in computer science, engineering, or a related quantitative field.
• Practical knowledge of SQL and some coding abilities (Python).

• Work on cutting-edge technologies in machine learning and high-performance computing.
• Contribute to a platform that reshapes how organizations leverage data and AI.
• Be part of a dynamic team that values innovation, efficiency, and diversity.

Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences.