Customer Success jobs in Canada

Grafana Labs is a remote-first, open-source company with more than 20M users worldwide. Grafana is an open source visualization tool used in diverse contexts, from monitoring beehives to climate data. Grafana Labs also helps more than 3,000 companies—including Bloomberg, JPMorgan Chase, and eBay—manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

We’re scaling fast and staying true to our open-source legacy, global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

Grafana Labs is looking for an Enterprise Account Executive who will be responsible for prospecting and closing new business across Canada. You will identify, nurture and close opportunities with new customers. You will manage forecasts and track customer data. We’re strong proponents of a consultative sales approach—learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Customer Success team.

• Meet and exceed individual quarterly and annual sales goals
• Outbound prospecting into net-new customers
• Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations)
• Cultivate sales through outbound prospecting and inbound leads
• Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise
• Become an expert in managing your sales pipeline in Salesforce
• Manage quote creation, order processing, and day-to-day customer requests

• 5+ Years of Experience in Infrastructure Technology Sales
• Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
• Adaptable with demonstrable experience in high-velocity technology companies
• Experience using Salesforce
• You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually

• Familiarity with open source technology is a significant advantage
• Experience using Command of the Message and MEDD(P)ICC is ideal

In Canada, the On-Target Earnings (OTE) compensation range for this role is CAD $325,000 – $365,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. RSUs help us stay aligned and invested as we scale globally.

Note: Compensation ranges are country-specific. If you are applying for this role from a different location, your recruiter will discuss your market’s defined pay range and benefits at the beginning of the process.

• 100% Remote, Global Culture — As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization — Tackle meaningful work in a high-growth, evolving environment.
• Transparent Communication — Open decision-making and regular company-wide updates.
• Innovation-Driven — Autonomy and support to ship great work and try new things.
• Open Source Roots — Built on community-driven values that shape how we work.
• Empowered Teams — High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways — Defined opportunities to grow and develop your career.
• Approachable Leadership — Transparent executives who are involved, visible, and human.
• Passionate People — Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding — We want you to thrive from day 1 with fellow Grafanistas to learn what we do and how we do it.
• Balance is Key — Global annual leave policy of 30 days per year, with 3 days reserved for Grafana Shutdown Days to allow the team to disconnect. We comply with local legislation where applicable.

Grafana Labs is an equal opportunity employer. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, or other characteristics. We believe that equality and diversity build a strong organization.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will review inbound CVs manually to identify alignment with current openings. For information about how your personal data is used when you apply, check our privacy policy.