Senior Sales Quality Analyst

Samsara; Canada; On-site; CAD 94,000 - 123,000; Full time

Job summary

A technology company is looking for an experienced Quality Analyst to join its Sales Quality Programs team. The ideal candidate will improve sales outcomes by implementing data monitoring systems and assessing compliance. This remote role is open to candidates residing in Canada, with a salary range of $94,350 to $122,100 CAD.

Benefits

Health benefits

Remote working options

Flexible work hours

Qualifications

• 4+ years in Sales, Operations, or Quality, ideally in SaaS.
• Proven track record in launching quality projects.
• Strong ability to build trust with stakeholders.
• Experience in a fast-paced environment.
• Detail-oriented with good process improvement skills.

Responsibilities

• Monitor interactions to ensure quality and compliance.
• Implement tracking mechanisms for quality processes.
• Analyze data to derive insights for team improvements.
• Collaborate with Sales teams to enhance quality programs.

Skills

Customer relationship building

Data analysis

Process improvement

Attention to detail

Communication skills

Tools

Gong

Salesforce

Excel

Google Sheets

Tableau

Job description

Overview

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We help improve the safety, efficiency and sustainability of the physical operations that power our global economy across industries including agriculture, construction, field services, transportation, and manufacturing.

Working at Samsara means you’ll help define the future of physical operations and be on a team shaping product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As a recently public company, you’ll have autonomy and support to make an impact as we build for the long term.

About the role

We’re looking for an experienced Quality Analyst to join our pioneering Sales Quality Programs team. The Quality Analyst will partner with leadership and cross-functional stakeholders to uplevel and drive strong sales outcomes. You will support teams in all segments, implementing data monitoring systems, assessing compliance, and using business intelligence to drive improvements on both sides of the customer experience.

The ideal candidate has experience in a customer-facing role, expertise in quality assurance operations for technical and non-technical customer teams, and can parse data to identify high-leverage opportunities. You’ll join a team in building mode and help create a sustainable quality function and culture. This role reports to the Sr. Manager of GTM Quality Programs and is part of the Revenue Operations department.

This is a remote position open to candidates residing in Canada.

You should apply if

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and ensure workers return home safely.
• You have an innate curiosity about how businesses work: You’ll meet with customers across industries and learn how their operations function to support bigger outcomes.
• You build genuine relationships with your customers: Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture challenges you to go farther.
• You are a team player: Sales is a team sport; we share best practices and win as a team.

In this role, you will

• Utilize best practices and tools from across the industry to ensure the highest standards of service in all prospect and customer interactions
• Monitor interactions across various lines of business to assess quality of engagement and process compliance
• Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration
• Drive investigative projects to identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes
• Collaborate across Sales and Sales Operations to implement and ensure accountability in quality programs
• Leverage LLMs, Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights
• Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries
• Champions Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally

Minimum requirements for the role

• 4+ years of Sales, Enablement, Operations, Quality, Management Consulting, or Program Management experience, ideally in a SaaS environment or fast-paced IT consulting role
• Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
• Ability to ramp up quickly on business priorities and derive insights from data
• Ability to build trust and communicate effectively with a wide variety of stakeholders, including account reps, managers, and technical roles
• Poise under pressure in a fast-paced environment
• Strong attention to detail and a knack for process improvement and documentation

An ideal candidate also has

• Experience working with Gong and/or Salesforce
• Project management or industry certifications, e.g., COPC, PMP

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.

$94,350 — $122,100 CAD

At Samsara, we welcome everyone regardless of background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Benefits

Full-time employees receive a competitive total compensation package along with remote and flexible working options, health benefits, and more. Details are available on the Benefits site.

Accommodations

Samsara is committed to equal opportunity in employment for qualified persons with disabilities. Please email [e-mail] or click here if you require any reasonable accommodations throughout the recruiting process.

Flexible Working

We embrace a flexible working model that supports remote work where it aligns with operational requirements. Some positions may require proximity to an office or within a geographic area to facilitate collaboration and service delivery. All offers are contingent on the ability to work legally in the specified location.

Fraudulent Employment Offers

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