Community Engagement Specialist

Targeted Talent; Vancouver; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A community-focused organization is seeking a Community Engagement Specialist to support the Retail Food Recovery Program. This role involves generating leads, onboarding charity partners, and managing data within CRM. Candidates should have at least 5 years of experience in customer-facing roles and a passion for food security. Remote work is possible in Vancouver, offering a dynamic work environment.

Qualifications

• Minimum 5 years experience in consultative customer roles.
• Knowledge of working with food charities/networks is an asset.
• Ability to manage sales leads and pipeline effectively.

Responsibilities

• Identify food charities, food share networks and farmer prospects.
• Qualify and onboard charity partners and farmers.
• Manage client data within CRM, ensuring accuracy.

Skills

Customer service expertise

Passion for food security

Excellent communication

Salesforce familiarity

Creative problem-solving

Tools

Google Suite

Salesforce

Job description

Positon: Community Engagement Specialist (Lead Generation)

Location: Gastown, Vancouver. Remote Work possible.

Overview:

We are looking for a community engagement specialist to help grow our charity and farmer networks for the Retail Food Recovery Program, a program designed to help grocery stores safely divert 100% of their unsold perishables to a network of local recovery organizations.

Responsibilities:

The role will encompass, but will not be limited to, the following scope of work:

• Lead Generation:

○ Identify food charities, food share networks, and farmer prospects in key strategic regions;

○ Communicate the retail program to charity/farmer prospects, and collect information on their needs / capacities to assist with the onboarding and matching process;

○ Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.

○ Maintain a professional rapport with clients and represent company standards at all times.

○ Understand and target specific markets with proven strategies, spearhead focused campaigns and communicate with professional associates.

• Charity / Farmer On-Boarding:

○ Qualify and onboard charity partners, leads and farmers and match them to participating stores.

○ Coordinate with multiple organizations to develop food share arrangements in key regions.

• Data Management:

○ Manage data for new and prospective clients within CRM, (SalesForce) ensuring all communications are logged, information is accurate, and documents are attached.

○ Prepare and analyze sales pipeline reports and dashboards.

Required Skills and Capabilities:

• Passionate about food security, social impact ventures, and reducing food waste;
• Minimum 5 years experience in consultative customer or client facing roles (sales, customer service, inside sales customer success, solutions, etc.) and/or marketing experience.
• Knowledge/experience of working with food charities/networks is an asset.
• Ability to maintain sales leads, opportunities and revenue pipeline effectively.
• Excellent communicator that can adapt to a variety of users;
• Familiarity with Google Suite of tools, Salesforce. Willingness to learn new digital tools;
• Solutions oriented, open minded and creative problem solver;
• Thrive in a fast-paced startup environment.

● High level of integrity, professionalism and sense of urgency