Customer Success Manager

Hitachi Solutions; Toronto; Remote; CAD 90,000 - 120,000; Full time

Job summary

A global Microsoft solutions integrator is looking for a Customer Success Manager to drive customer engagement and ensure high service usage. The role includes building success plans, representing customer interests, and leveraging industry expertise to enhance client relations. This is an opportunity to join a highly recognized team committed to excellence and growth.

Benefits

Bonus Plan

Medical, Dental and Vision Coverage

Life Insurance and Disability Programs

Retirement Savings with Company Match

Paid Time Off

Flexible Work Arrangements

Qualifications

• Previous experience as a Project Manager or lead Customer Management role.
• Top-notch executive engagement skills with the ability to establish strong relationships.
• Strong organizational/time management skills and the ability to manage multiple projects.

Responsibilities

• Create value for customers by building success plans with defined outcomes.
• Drive high usage of Hitachi services through Adoption Plans.
• Represent the Voice of the Customer within Hitachi.

Skills

Customer Management

Organizational skills

Interpersonal skills

Executive engagement

Job description

Company Description

Hitachi Solutions is a global Microsoft solutions integrator dedicated to developing and delivering industry-focused solutions that empower clients to achieve their business transformation goals. Our expertise, industry focus, intellectual property and strategic partnership with Microsoft set us apart. We are consistently recognized for our achievements in teaming with clients to deliver innovative digital solutions and services.

With over 3,000 team members across 14 countries and 18 years of 100% focus on Microsoft technologies and business applications, we help clients unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance customer experiences.

As part of Hitachi, Ltd., we benefit from the financial strength, innovative legacy, and global presence of one of the world’s largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure worldwide, employing over 303,000 people across 864 companies in more than 100 countries

Job Description

Location:Canada Remote

Reports To: Sr. Director, Managed Services

ROLE DESCRIPTION

• Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Be accountable to drive high usage of Hitachi services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan.
• Demonstrate advanced insights and understanding of customer’s business/industry and challenge the way a customer views both their business and processes.
• Build/maintain rapid channel of communication to customer in case of online service-related issues and events
• Represent the “Voice of the Customer”, specifically key business decision makers, within Hitachi.

Qualifications

• Previous experience as a Project Manager or lead Customer Management role
• Proven ability to map the customer’s business process to product capability.
• Demonstrated ability to use storytelling and customer evidence to connect technology to customer’s business processes and desired business outcomes.
• Experience in Manufacturing or Retail industry
• Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
• Strong interpersonal skills that establish Trusted Advisor relationships with clients
• Strong organizational/time management skills and the ability to manage multiple projects simultaneously
• Demonstrated ability to manage complex projects, align resources and manage to measurable business and technology outcomes
• Cultural awareness and appreciation for diversity
• Prior experience with ERP, CRM and Analytics SW support or implementation

Additional Information

Why Join Hitachi Solutions?

• Step into a high-impact role that builds upon a foundation of deep industry expertise.
• Leverage your reputation and knowledge to drive innovation and transformation for leading organizations.
• Be part of a globally recognized team committed to excellence, collaboration, and growth.

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Base Salary Pay Range*: CAD $90,000– CAD $120,000

*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.

Other Compensation / Benefit Overview

In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:

• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work

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Beware of scams

Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [e-mail] domain email address regarding your application and interview requests.

All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.