Join Our Renewal Manager Talent Pipeline!

Magnet Forensics; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading digital investigative software company is seeking a Renewal Manager responsible for managing customer renewals and maximizing revenue retention. The ideal candidate will have strong selling knowledge, excellent relationship management skills, and the ability to drive on-time renewals. This role is based in or near Kitchener-Waterloo, Ontario, and offers a chance to be part of a dynamic and inclusive team.

Benefits

Continuous learning opportunities

Inclusive work environment

Commitment to diversity

Qualifications

• Demonstrated ability to close renewal available opportunities.
• Experience in managing administrative tasks related to renewals.
• Data analysis skills to determine retention strategies.

Responsibilities

• Maximize revenue retention through collaboration with Sales and Customer Success.
• Manage relationships with channel partners and end users.
• Achieve or exceed quarterly renewal targets.

Skills

Strong knowledge of systems and process selling

Ability to manage and close large volumes of opportunities

Customer retention strategies

Revenue retention maximization

Job description

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.

Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.

With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Why Join Our Pipeline

Magnet is growing and showing no signs of slowing down! This is your chance to join our Renewal Manager talent Pipeline. Even if you don’t see an open role today, joining our pipeline means you’ll be considered for future opportunities as we grow.

About the Role

The Renewal Manager is accountable for customer retention through the renewal process. The position is responsible for driving, managing, and closing assigned opportunities within the assigned territory that are up for renewal. This position requires a strong knowledge of systems and process selling, the ability to manage and close large volumes of opportunities.

As a Renewal Manager, You Will

• Work with Sales and Customer Success to maximize revenue retention.
• Be the inside point of contact for all channel partners and manage all aspects of relations between Magnet Forensics, channel partners, and end users to close renewal available opportunities.
• Complete the renewal lifecycle management including all administrative tasks such as obtaining Purchase Orders when required, forecasting, quoting, agreement negotiations, and order creation and submission.
• Achieve / exceed quarterly renewal targets.
• Drive on-time or early renewals.
• Analyze customer renewal data and current renewal agreements to determine retention strategy, identify up-sell and cross-sell opportunities, and identify “at-risk” renewal clients early in the cycle.

Preferred location for Canadian Applicants: In or within proximity to Kitchener‑Waterloo region.

Preferred location for US applicants: Atlanta region.

How to Apply

• "Apply" to the “Join Our Renewal Manager Talent Pipeline” Page.
• Stay tuned! We will reach out as soon as the Team sees a fit!

*Please also note that we encourage you to apply to positions that you are interested in, even if you are already a part of our Talent Pipeline. This ensures optimal visibility for you as a candidate!

We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE – We care about each other and our mission to make a difference in the world.

OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect.

DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact [e-mail] should you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.