Customer Enablement Leader — Data Platform Success

Shakudo; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

Shakudo is seeking a Customer Enablement Manager to create and execute programs that enhance customer learning and adoption of their cutting-edge data platform. The ideal candidate will focus on developing training resources that promote efficiency and customer success while working in a collaborative and innovative culture. This role involves both content creation and direct customer engagement, making a significant impact on value realization and feature utilization.

Benefits

Competitive salary and equity package

Comprehensive health, dental, and vision insurance

Flexible working arrangements and remote work options

Professional development and learning opportunities

Access to cutting-edge technology and training resources

Qualifications

• 4-6 years of experience in customer enablement or technical training.
• Experience creating training content for technical audiences.
• Strong background in data platforms or enterprise software.

Responsibilities

• Design and implement comprehensive onboarding programs for new customers.
• Create scalable training curricula for different user personas.
• Facilitate virtual and on-site training sessions for customer teams.

Skills

Project Management

Presentation Skills

Facilitation Skills

Data Analysis

Education

Bachelor's degree in Education

Bachelor's degree in Technical Communication

Bachelor's degree in Computer Science

Tools

Learning Management Systems

Content Creation Tools

Job description

Shakudo is seeking a Customer Enablement Manager to create and execute programs that enhance customer learning and adoption of their cutting-edge data platform. The ideal candidate will focus on developing training resources that promote efficiency and customer success while working in a collaborative and innovative culture. This role involves both content creation and direct customer engagement, making a significant impact on value realization and feature utilization.