Director of Strategic Accounts & Growth (SaaS AI)

DataRobot; Canada; On-site; CAD 390,000 - 530,000; Full time

Job summary

A leading tech company in Canada is seeking a Director of Account Management to lead a team focused on customer retention and growth. This role involves strategic leadership, cross-functional collaboration, and operational excellence to ensure customer satisfaction and value realization. Candidates should have significant experience in account management or customer success within SaaS or tech environments.

Benefits

Medical, Dental & Vision Insurance

Flexible Time Off Program

Paid Holidays

Paid Parental Leave

Global Employee Assistance Program

Qualifications

• 10+ years in account management, customer success, or sales leadership, including 3+ years leading teams.
• Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred.
• Proven ability to lead and scale account management or customer success teams.

Responsibilities

• Develop and execute account management strategy to achieve retention and growth targets.
• Lead and mentor a team of Account Managers.
• Oversee execution of customer account strategies to maximize Net Revenue Retention.

Skills

Leadership

Strategic thinking

Communication skills

Data-driven decision making

Collaboration

Education

Bachelor’s degree in Business, Technology, or related field

MBA preferred

Job description

A leading tech company in Canada is seeking a Director of Account Management to lead a team focused on customer retention and growth. This role involves strategic leadership, cross-functional collaboration, and operational excellence to ensure customer satisfaction and value realization. Candidates should have significant experience in account management or customer success within SaaS or tech environments.