Customer Success à France

AO Globe Life is looking for a customer service representative to join our team.

This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

1. Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
2. Identify opportunities to upsell or cross-sell products and services when appropriate.
3. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date, and strategic.
4. Provide accurate information about products, services, policies, and procedures.
5. Stay informed about company updates, product changes, and service enhancements.
6. Track interactions - Record customer interactions in internal systems for cross-functional awareness and relationship development.
7. Process orders, forms, applications, and requests as required.
8. Problem Solving - Resolve customer complaints, issues, or concerns in a timely and effective manner.
9. Collaborate with other departments to ensure customer satisfaction and problem resolution.

1. 1-2 years proven experience in supporting client success.
2. Excellent written and verbal communication skills.
3. Ability to address complaints and issues with effective solutions and a positive attitude.
4. Passion for delighting customers with above-and-beyond service.
5. Excellent time-management and prioritization skills.
6. Familiarity with Zoom.
7. Must have an insurance license.

Start your career with AO Globe Life today.