Customer Care Representative jobs in Canada

Next Horizon is here. Fueled by investments in talent and technology, our bold strategy to transform is nearly complete.

At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better.

Our path forward sharpens our focus on business performance, driven by leading technology, innovation and an agile, high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026, we’ll be uniting two well-established, financially strong, and trusted brands to become the strongest mutual insurer in Canada, ensuring Canadians have purpose-driven insurance options for generations to come. Come join us.

Are you driven by data, inspired by innovation, and eager to shape the future of insurance?

Join a fast-growing Canadian P&C insurer where you'll play a pivotal role in advancing our end-to-end pricing function. We're building on a solid foundation—powered by cutting-edge technology, a robust enterprise data analytics team, and bold investments in AI. With this groundwork in place our talented team is now focused on scaling and refining our capabilities.

We're looking for bright, analytical minds to help bring our strategy to life. If you're passionate about solving complex problems and have bold ideas to push the boundaries of actuarial science, we want to hear from you.

This role will drive profitability across Commercial Lines by developing and maintaining line-of-business indications, pricing models, and predictive analytics. Collaborate closely with the actuarial pricing team and Data & Analytics to deliver actionable insights and innovative solutions.

What will you do?

• Responsible for ensuring adequate Commercial lines pricing decisions across IRCA, Fleet, Garage and P&C lines of business are being driven.This includes but not limited to regular rate indication creation by line of business, actuarial insights into loss patterns, or loss development which help to guide improved pricing models or analytic models for all Commercial Lines of business.
• Supporting larger account and program pricing indications and suggested rate level increases
• Responsible for building sophisticated pricing models for complicated problems in conjunction with our Data & Analytics team.
• Deep understanding of what the commercial portfolio data means and possesses the ability to interpret it and draw appropriate conclusions and actions from it.
• Understands the bigger picture and breaking a large, complicated problem into smaller, more manageable problems with viable solution implementations recommended form that analysis

Implementation Support

• Work with the appropriate teams to determine the appropriate actions to create pricing models and maintain adequate pricing across all commercial lines, including determination of what supports are required and create a plan to have them completed in a timely manner.
• Implementation of said pricing models within Earnix and testing/deployment therein, along with regulatory filing creation, remittance, and approval support.

Personal Development

• Complete CAS exams or close to finished. Project specific research may be required. Any applicable People Management training will be completed.

Coaching

• Provide appropriate daily support to their team members and coach them through their growth from Actuarial Analyst to Senior Actuarial Analyst (and beyond!)

What will you need to succeed in this role?

• Undergraduate degree in Actuarial Science or Mathematics/Statistics with FCAS designation or close to completion.
• 7+ years’ experience FCAS or close equivalent.
• 7+ years’ experience as a Senior Actuarial Analyst or specialist with another P&C insurer.
• Analytical Skills: Strong ability to analyze data and metrics to drive improvements.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with internal and external stakeholders.
• Problem-Solving Skills: Ability to identify issues and implement effective solutions.
• Ability to break large problems into smaller, more manageable problems and find solutions to complex problems
• Willing to say “yes” to things that seem impossible