Night jobs in Canada
Night Auditor - The Loyalist Country Inn & Conference Centre
Murphy Hospitality Group
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Night Auditor
Job summary
A leading hospitality provider in Summerside, Canada is seeking a Night Auditor to join their dynamic team. As a Night Auditor, you will be responsible for greeting guests, managing check-ins and check-outs, and ensuring exceptional guest service during night hours. Ideal candidates will have strong communication skills, enjoy building relationships, and possess previous front desk experience. This position offers a complimentary meal per shift, comprehensive health benefits, and opportunities for growth within the company.
Benefits
Qualifications
- Experience working in a Hotel Front Desk or Night Auditor capacity.
- Ability to build strong relationships with team members and guests.
- Strong communication skills in high-pressure situations.
Responsibilities
- Greet arriving guests, check in and assign rooms.
- Process telephone calls and arrange services for guests.
- Provide exceptional guest service and handle guest complaints.
Skills
At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people!
The Loyalist Country Inn & Conference Centre features 82 clean, comfortable and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Other amenities include complimentary Wi-Fi, air conditioning, newspapers and parking. We're also a prime location for meetings, conferences, weddings and events, and can efficiently accommodate each.
The Night Auditors play a very important role in the team. They are the first line in responding to our guests in the quieter hours with late check-ins, very early departures, or complaints from guests about noise, room conditions or anything else we can help them with. Our Night Auditors love the challenges of working independently at night, are genuine, and they care about creating an amazing experience for our guests.
- Greet arriving guests, check in and assign rooms
- Take, cancel and change room reservations
- Process telephone calls
- Process wake-up calls
- Provide information on hotel facilities and guest services
- Arrange services required for guests with special needs
- Process guests' departures, calculate charges and receive payments
- Provide exceptional guest service
- Property walk through
- Work alongside of the hotel team to establish a safe and fun atmosphere
- Positive and outgoing personality
- Love for building strong relationships with team members, our guests and the community
- Excellent oral communication
- Effective interpersonal skills
- Night Auditor or Front Desk experience
- Complimentary meal included per shift
- Comprehensive Health and Dental benefits
- Growth and development opportunities
- Discounts at local shops and all MHG locations
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.