Technical Service Representative, ACT - Vancouver, BC

Getinge; Vancouver; On-site; CAD 66,000 - 75,000; Full time

Job summary

A global medical technology organization based in Vancouver is seeking a Technical Service Representative for Acute Care Therapies. The role involves providing field repairs, technical support, and pursuing service contracts to enhance customer satisfaction. Candidates should possess a Biomedical Technology Diploma, strong technical skills, and customer-oriented abilities. A salary range of CAD 66,500.00 to 75,000.00 is offered along with comprehensive benefits.

Benefits

Health, Dental, Vision insurance benefits

Registered Pension Plan with company match

Paid Time Off

Wellness initiative

Life Insurance

Qualifications

• 1 to 3 years as a field service representative or in technical repair.
• Strong technical proficiency in troubleshooting and repairing products.
• Valid driver's license is required.

Responsibilities

• Calibrate and service medical equipment according to manuals.
• Provide technical support through various communication channels.
• Document all activities in accordance with Service policies.

Skills

Technical proficiency with schematics

Customer-oriented skills

Organizational skills

Interpersonal skills

Education

Biomedical Technology Diploma or Degree

Tools

Microsoft Office Suite

Job description

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Within the Service department, we are looking for…

The Technical Service Representative, Acute Care Therapies

The Technical Service Representative, Acute Care Therapies is responsible for field repairs, responding to emergency calls and scheduling preventive maintenance visits to meet service agreement obligations while focusing on quality service and customer satisfaction for the Acute Care Therapy division. In addition, the position will be expected to pursue the renewal of existing service contracts and identify & close new service contract opportunities in order to grow the service business in that region.

The Position

This role is responsible for:

• Calibrate/service electrical or electronic medical equipment and instruments according to technical manuals and written instructions.
• Provide service depot, on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers.
• Maintain positive, professional communication with customers, team members and the Technical Support group.
• Document all activities in accordance with Service policies and procedures.
• Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the Manager.
• Provide technical assistance to the Sales team.
• Maintain all service contracts in accordance with service policies and procedures and actively pursue the renewal of existing contracts. This includes, identifying potential service contract customers, providing contract quotations and ensuring the timely closing of all new contract proposals.
• Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
• Adhere to all company policies, procedures and comply with all safety and regulatory requirements and trainings.
• Build quality into all aspects of work.

This role will be located in Vancouver, British Columbia.

The Ideal Candidate

We are looking for the following experience, knowledge and abilities:

• Biomedical Technology Diploma or Degree.
• 1 to 3 years of experience in as a field service representative or bio-med or in technical repair or related technical field.
• Very strong technical proficiency in using schematics, system diagrams and repair/replacement procedures to troubleshoot, repair, and calibrate of all products assigned.
• Customer-oriented and strong interpersonal skills.
• Strong organizational skills.
• Detailed oriented, communication, and presentation skills.
• Self-motivated, self-starter.
• Valid passport required.
• Valid driver’s license required.
• Good working knowledge of Microsoft Office Suite.

The salary range for this position will be CAD 66,500.00 to 75,000.00 (total compensation).

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About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, Vision and Travel insurance benefits
• Registered Pension Plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Hybrid Work Arrangements (where applicable)
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.