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Job summary
A vacation home management company based in Florida is seeking skilled individuals to provide guest support remotely from Brazil. The role requires advanced English proficiency and involves identifying guest needs, processing requests, and communicating with operations. Candidates should possess solid computer skills and be proactive, with the ability to handle multitasking and strong communication effectively. This position involves evening and weekend shifts.
Qualifications
- Must have a strong command of English to support guests effectively.
- Intermediate proficiency in computer usage is essential.
- Demonstrate commitment and proactivity in tasks.
Responsibilities
- Provide guest support in English via chat and phone.
- Identify and address guest needs promptly.
- Communicate effectively with the operations team regarding issues.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6 : 00 PM to 2 : 20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.