Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking skilled individuals for a remote position in Brazil. Applicants must possess advanced English proficiency, as they will provide guest support through chat and phone. Responsibilities include identifying guest needs, processing service charges, and communicating with the operations team. The schedule includes night shifts with one day off per week. This role is ideal for proactive and committed individuals who excel in communication and multitasking.

Qualificações

• Mandatory advanced English proficiency for client interactions.
• Intermediate computer skills required for task management.
• Agility in handling tasks and strong communication for guest support.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs and manage tasks.
• Monitor and register service charges and requests.

Conhecimentos

Advanced English proficiency

Proactivity

Strong communication skills

Multitasking skills

Intermediate computer skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)