Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is hiring for a remote position in São Paulo, Brazil, requiring advanced English proficiency. Responsibilities include providing guest support via chat and phone, identifying guest needs, and maintaining effective communication with the operations team. Ideal candidates are proactive and possess strong multitasking skills. The position offers a salary of R$2,000.00 with a night shift schedule, requiring flexibility for evenings and weekends.

Qualificações

• Mandatory advanced English proficiency is required for effective communication with guests.
• Proven proactivity in addressing guest needs and concerns.
• Strong multitasking skills to manage various tasks simultaneously.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify guest needs and monitor services requested.
• Communicate concerns or damages to the operations team.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)