Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company seeks a remote employee to provide exceptional support to guests in English. The ideal candidate must possess advanced English proficiency and strong communication skills, coupled with the ability to multitask and show proactivity. Responsibilities include assisting guests via chat and phone, managing requests, and collaborating with the operations team. Working hours are primarily during night shifts with a competitive base salary. This role is perfect for individuals aiming to build a long-term partnership.

Qualificações

• Advanced English proficiency is mandatory for guest support tasks.
• Intermediate computer skills are required to manage customer service.
• Strong communication and multitasking abilities are essential for the role.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify guest needs and communicate with the operations team.
• Process and register issued charges related to guest requests.
• Monitor the Customer Service channel of booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Multitasking skills

Proactivity

Commitment

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)