Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is looking for individuals to work remotely from Brazil. Candidates must have advanced English proficiency and will support guests through chat and phone. Responsibilities include identifying guest needs, managing tasks, and monitoring service channels. This position requires strong communication and multitasking abilities, with a commitment to working evenings and weekends. The salary is set at R$2,000.00, with night shifts and a flexible schedule regarding U.S. daylight saving time adjustments.

Qualificações

• Must have advanced English proficiency.
• Should possess intermediate computer skills.
• Must demonstrate proactivity and commitment.
• Need agility, strong communication, and multitasking skills.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs.
• Create tasks and communicate concerns to the operations team.
• Process and register issued charges.
• Monitor additional services requested and paid.
• Schedule additional services according to guest requests.
• Monitor customer service channels of booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)