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Chief of Staff Business Operations Lead
Résumé du poste
A growing remote-focused company in Belo Horizonte, Minas Gerais, Brazil, seeks a Chief of Staff / Business Operations Lead to oversee operations and manage cross-functional projects. Candidates should have experience in consulting and business operations, strong communication skills in English, and an initiative-driven attitude. The role involves supporting the CEO, improving processes, and ensuring clear accountability for team members. The working style is remote and async-friendly, emphasizing high accountability and feedback.
Qualifications
- 2 years in consulting, business operations, or project management.
- Extremely high ownership and initiative.
- Strong writing and communication skills in English.
- Ability to manage multiple workstreams and drive stakeholder engagement.
- Comfort with basic data analysis (spreadsheets, KPI tracking).
Responsabilités
- Run the company operating cadence with clear priorities and KPI tracking.
- Own cross-functional projects from initiation to completion.
- Support the CEO with execution analysis and strategic planning.
- Build documentation and scalable processes for repeatability.
Connaissances
Outils
Chief of Staff / Business Operations Lead (Remote Generalist Operator ex-Consulting preferred)
Must have 4 hours overlap with U.S. Eastern Time (ET) with flexibility for key meetings.
Were scaling OpsArmy and building an execution engine that can grow into a broader platform. The CEO needs a high-agency operator who can take messy problems create clarity and drive execution across teams fast.
This role is designed to be a force multiplier: part strategy part operations part project/program management.
- Build and manage weekly priorities KPI tracking and follow-up discipline
- Keep teams aligned and execution moving without things slipping through cracks
- Lead initiatives across operations recruiting customer success finance and internal tooling
- Examples: improving hiring funnel onboarding process QA and delivery workflows client retention playbooks margin improvement initiatives
- Coordinate stakeholders unblock issues and ensure delivery on time
- Turn goals into plans (milestones risks dependencies resourcing)
- Draft clear memos updates and recommendations
- Bring structure to ambiguous decisions and propose the best path forward
- Create SOPs templates and playbooks so execution becomes repeatable
- Weekly execution rhythm is tight: priorities are clear owners accountable and deadlines met
- A simple KPI dashboard exists and is used weekly (sales retention delivery hiring)
- 24 critical workflows are documented and improved measurably
- CEO time is protected and shifted toward high-leverage work (strategy deals key hires)
Youre a sharp generalist who can think like a consultant and execute like an operator.
- 2 years in consulting business operations project/program management or ops leadership (or equivalent)
- Extremely high ownership and initiative (you dont wait to be told)
- Strong writing and communication in English
- Ability to manage multiple workstreams and drive stakeholders
- Comfort with basic data analysis (spreadsheets dashboards KPI tracking)
- Experience in a fast-paced startup or services business
- Familiarity with tools like Notion Airtable Google Sheets Slack Asana/Jira Zapier/Make
- Basic understanding of automation/AI workflows (not required but a plus)
- Remote async-friendly high accountability
- Direct feedback fast iteration and clear standards
- Measured on outcomes reliability and impact
Chief of Staff Business Operations Lead • Belo Horizonte, Minas Gerais, Brazil
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.