Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking responsible individuals to provide remote guest support from Brazil. The ideal candidates must have advanced English proficiency and possess strong communication skills. Responsibilities include assisting guests through chat and phone, processing requests, and monitoring booking platforms. This role involves night shifts with a base salary of R$2.000.00 per month. Candidates should be proactive, committed, and available to work on weekends and holidays.

Qualificações

• Mandatory advanced English proficiency to support guests from various backgrounds.
• Ability to handle tasks and communicate concerns efficiently.
• Willingness to work night shifts and variable hours.

Responsabilidades

• Support guests in English through chat and phone.
• Identify and address guest needs promptly.
• Communicate operational tasks and concerns.
• Monitor customer service channels of booking platforms.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED!

If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6:00 PM to 2:20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work Schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)