Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking skilled individuals to work remotely from Brazil in customer support roles. You will provide assistance to guests primarily in English, identifying their needs and processing requests. The position requires advanced English proficiency, strong communication skills, and the ability to multitask. Candidates should be available for evening and night shifts. The role offers a base salary of R$2.000,00 and a flexible schedule with one day off per week.

Qualificações

• Must have advanced English proficiency for guest support.
• Intermediate computer skills are essential for managing tasks.
• Must be proactive and committed to responsibilities.

Responsabilidades

• Provide guest support via chat and phone.
• Identify and filter guest needs efficiently.
• Create tasks for the operations team based on guest feedback.
• Monitor and schedule additional services as requested by guests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication skills

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)