Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A U.S.-based vacation home management company is seeking remote support staff in Brazil. The ideal candidate will provide guest assistance primarily in English and must have advanced English proficiency and intermediate computer skills. Responsibilities include guest support, identifying needs, and managing tasks for the operations team. The position involves night shifts and requires availability during U.S. daylight saving changes. Compensation includes a base salary.

Qualificações

• Advanced English proficiency is mandatory.
• Must have intermediate computer skills.
• Agility and strong communication are essential.

Responsabilidades

• Provide guest support in English via chat and phone.
• Identify and filter guest needs efficiently.
• Create tasks for operations team based on concerns.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Proactivity

Strong communication

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)