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Job summary
A vacation home management company is looking for responsible individuals to join their remote team in Brazil. You will provide guest support in English through chat and phone interactions, identify guest needs, and communicate with the operations team regarding any issues. Candidates must have advanced English proficiency and intermediate computer skills, as well as the ability to work proactively. This position includes night shifts, alternating day off per week, and a base salary of R$2,000.00.
Qualifications
- Mandatory fluency in English, both written and spoken.
- Intermediate proficiency with computer applications.
- Ability to work proactively and stay committed.
Responsibilities
- Support guests in English via chat and phone.
- Identify guest needs and filter them accordingly.
- Create tasks and report issues to the operations team.
- Process charges and monitor additional services.
- Schedule services based on guest requests.
Skills
REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
- Guest support in English (Chat / Phone)
- Identify and filter guest needs
- Create tasks and communicate concerns / damages to the operations team
- Process and register issued charges
- Monitor additional services requested / paid
- Schedule additional services according to guest requests
- Monitor the Customer Service channel of booking platforms
- Advanced English proficiency (mandatory)
- Intermediate computer skills
- Proactivity and commitment
- Agility, strong communication, and multitasking skills
- Availability to work evenings, weekends, and holidays (shift-based)
6 : 00 PM to 2 : 20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
Base salary : R$2.000.00
- One day off per week (on alternate weekend day)
- Daily work
- Night shift
- English (Required)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.