Workshop Supervisor jobs in United Arab Emirates

Company Description

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• You are responsible for assisting the departments in the operation of all computer hardware and/or software installation and maintenance.
• Serve as a secondary contact for all servicing of computer PC hardware and/or software.
• Manage the technology/asset lifecycle, ensuring necessary equipment (PCs, servers, telecom-related devices) is ordered and available.
• Ensure disaster recovery and business continuity related to technology.
• Identify and resolve system performance problems.
• Maintain the security and proper maintenance of technology assets in accordance with Sofitel policies and standards.
• Install, monitor, and maintain telecommunications equipment, including cabling, providing technical guidance as needed.
• Perform adds/moves/changes/deletions.
• Support end-user mobile phone issues.
• Troubleshoot high-speed Internet access problems.
• Escalate issues appropriately through the IT Manager.
• Support desktop imaging, software installation, patching, and network drive mapping.
• Support hardware issues by escalation to hardware partners, including computers, servers, routers, switches, and other active components.
• Ensure all IT policies and guidelines are applied, and only licensed applications are used.
• Manage hardware and software inventories, logs, and configuration records.
• Monitor performance and maintain logs of system malfunctions and solutions.
• Install and test corporate-approved application updates.
• Implement preventive maintenance timely for all IT hardware and software.
• Take full charge of the IT department and related issues in the absence of the IT Manager.
• Check daily backups, system interfaces, server hardware, and logs.
• Assign tasks, train, and support IT staff following corporate standards.
• Follow up on claims, document correspondence, and coordinate with suppliers.
• Have strong knowledge in LAN, Security, Wireless, IP Telephony, and hospitality-specific solutions like Micros, Fidelio, Opera, Sun System.
• Uphold Sofitel values, brand standards, appearance, and hygiene guidelines.
• Implement departmental policies and ensure friendly, courteous, and professional service.
• Adhere to timelines and complete daily IT procedures promptly.

• Bachelor’s Degree in a related field.
• Previous hotel IT experience preferred.
• Strong guest orientation and conflict resolution skills.
• Effective problem-solving and decision-making abilities.
• Proficient in spoken and written English.
• Positive attitude, excellent interpersonal skills, and strong leadership.

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