Technical Account Manager jobs in United States

TEAM & BOUTIQUE PERFORMANCE

• Accountable for a team of Sales Associates.
• Set individual and team goals.
• Proactively assess and manage performance against expectations.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support for all team members.
• Support the Sales Manager to realize diagnosis based on a solid performance analysis, review of competencies and environment by defining dynamic action plans to achieve Maison, boutique and category sales targets.
• Act as a resourceful Manager in finding solutions and seeking new ways to engage the commercial team into the “New Retail”.

FLOOR SUPERVISION

• Oversee daily operations when on duty and ensure the respect of all Maison’s policies, procedures and guidelines.
• Responsible for clients flows when on duty ensuring client experience, waiting time and satisfaction are as per Maison’s standards.
• Responsible of all staff flows when on duty.
• Act as a role model demonstrating sales leadership supporting clients’ interactions when required and assisting Sales Associates on duty when necessary.
• Contribute, along with all Team Leaders, to a maximum of shift coverage including morning, evening & week-end shifts.

TEAM MANAGEMENT & PEOPLE DEVELOPMENT

• Responsible for on the spot coaching, ensuring that all sales associates’ interaction meet Cartier standards.
• Oversee daily briefing and hold a clear communication with team on duty.
• Oversee the evaluation of the individual performance for your dedicated team and assist other Team Leaders for the remaining team members.
• Define adapted “individual development plan” for all dedicated team members.
• Participate to the team engagement around the strategy and vision of the Maison.
• Act as an inclusive leader to ensure every team member is respected and has a voice.
• Create a positive and harmonious work environment.
• Assist the management team in identifying the skills and competencies required in the team for recruitment and development.

CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

• Establish a client centric mindset within the boutique.
• Manage the operational roll-out of all clienteling activities for your team, ensuring such activities add value to all Cartier clients.
• Engage and support team members in building long term client relationship and developing their portfolios.
• Assist boutique leadership in the monitoring of the ROI for client relationship programs and actions.

PRODUCT CATEGORY

• Act as a point of reference on a defined category.
• Provide the boutique and office teams with some feedback (product performance, quality, client related information, local market, competitors, trends…) creating strong bond with office Managers.
• Lead the product category business (morning briefings, internal communication, action plans, visual merchandising, clienteling, training and team animation…).
• Create enthusiasm around product category.