Team Leader à Émirats arabes unis

We are looking for a customer-focused and professional Call Center Agent to join our team in Dubai. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service and resolving inquiries efficiently.
Key Responsibilities:

• Answer incoming calls, emails, and chat inquiries in a professional manner.
  
• Provide information about products and services to customers.
  
• Handle customer complaints and concerns, ensuring prompt resolution.
  
• Make outbound calls for follow-ups, surveys, and promotions (if required).
  
• Maintain accurate customer records and call logs.
  
• Meet performance targets for response time, resolution rate, and customer satisfaction.
  
• Work closely with other departments to resolve customer issues efficiently.
  
• Follow company scripts, guidelines, and UAE customer service regulations.
  
• Keep up to date with company policies, products, and promotions.
  
• Conduct telemarketing and lead generation when required.
  

Requirements:

• High school diploma or Bachelor's degree in Business, Communications, or a related field.
  
• 1-3 years of experience in a call center or customer service role (UAE experience preferred).
  
• Excellent verbal and written communication skills in English (Arabic or other languages are a plus).
  
• Strong problem-solving and active listening skills.
  
• Ability to handle high call volumes and work under pressure.
  
• Experience using CRM software, call center systems, and MS Office.
  
• Positive attitude with strong customer service and sales skills.
  
• Willingness to work in rotational shifts, including weekends and holidays.
  

Benefits:

• Competitive salary with performance-based incentives.
  
• Career growth and professional development opportunities.
  
• Health insurance and UAE labor law benefits.
  
• A dynamic and multicultural work environment.