Guest Relations Supervisor — Front Desk & Team Coaching

Marriott Hotels & Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a Guest Service Supervisor responsible for processing guest check-ins, ensuring customer satisfaction, and assisting management in training staff. Candidates should possess a high school diploma and a minimum of one year of supervisory experience. This role involves balancing and dropping receipts, resolving guest queries, and maintaining compliance with hotel policies. It offers an opportunity to work in a dynamic environment dedicated to guest service.

Qualifications

• At least 1 year of related work experience.
• At least 1 year of supervisory experience.
• Ability to handle guest requests.

Responsibilities

• Process guest check-ins and verify guest identity.
• Assist management in training and coaching employees.
• Balance and drop receipts at end of shift.

Skills

Guest service

Cash handling

Problem-solving

Communication

Education

High school diploma or G.E.D. equivalent

Job description

A leading hotel brand in Dubai is seeking a Guest Service Supervisor responsible for processing guest check-ins, ensuring customer satisfaction, and assisting management in training staff. Candidates should possess a high school diploma and a minimum of one year of supervisory experience. This role involves balancing and dropping receipts, resolving guest queries, and maintaining compliance with hotel policies. It offers an opportunity to work in a dynamic environment dedicated to guest service.