Guest Relations Supervisor — Front Desk & Team Coaching

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is looking for a Manager to oversee guest check-ins, train and support employees, and ensure excellent customer service. The role demands at least 1 year of supervisory experience and a high school diploma. You'll be responsible for verifying guest identity, training staff, and maintaining quality standards while handling guest requests. This position also requires managing financial transactions accurately and effectively addressing service needs alongside the management team.

Qualifications

• Minimum of 1 year related work experience.
• At least 1 year of supervisory experience.
• Ability to maintain professional appearance and behavior.

Responsibilities

• Process guest check-ins and verify identity.
• Assist in training and coaching employees.
• Maintain confidentiality and complete safety training.

Skills

Customer service skills

Team management

Problem-solving

Education

High school diploma or G.E.D. equivalent.

Job description

A leading hospitality company in Dubai is looking for a Manager to oversee guest check-ins, train and support employees, and ensure excellent customer service. The role demands at least 1 year of supervisory experience and a high school diploma. You'll be responsible for verifying guest identity, training staff, and maintaining quality standards while handling guest requests. This position also requires managing financial transactions accurately and effectively addressing service needs alongside the management team.