IT Help Desk Specialist — Fast, Friendly Tech Support

Blackstone eIT; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A tech support company in the United Arab Emirates is looking for a skilled Help Desk professional. You will provide excellent technical support to clients and internal users, ensuring timely issue resolutions. Responsibilities include responding to support requests, diagnosing and troubleshooting software and hardware issues, and training users on IT resources. The ideal candidate has proven experience in Help Desk support and excellent communication skills.

Qualifications

• Proven experience in a Help Desk or technical support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot technical issues.

Responsibilities

• Respond to IT support requests via phone, email, or ticketing system quickly.
• Diagnose and troubleshoot hardware and software issues.
• Document and track support issues, solutions, and user interactions.
• Assist in configuring new equipment for users.
• Provide user training on software and tools.

Skills

Technical support

Troubleshooting

User training

Documentation skills

Job description

A tech support company in the United Arab Emirates is looking for a skilled Help Desk professional. You will provide excellent technical support to clients and internal users, ensuring timely issue resolutions. Responsibilities include responding to support requests, diagnosing and troubleshooting software and hardware issues, and training users on IT resources. The ideal candidate has proven experience in Help Desk support and excellent communication skills.