Help Desk Specialist

BlackStone eIT; United Arab Emirates; On-site; AED 40,000 - 65,000; Full time

Job summary

A leading IT service provider in the UAE is seeking a Help Desk Specialist to deliver exceptional support to clients and employees. The ideal candidate will have 1-2 years of experience in technical support, strong troubleshooting skills, and the ability to work in a fast-paced environment. This role offers training opportunities and performance bonuses.

Benefits

Paid time off in the UAE

Performance bonus eligibility

Training & Development opportunities

Qualifications

• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems and common software applications.
• Exceptional troubleshooting and problem-solving abilities.

Responsibilities

• Respond to support requests via phone, email, and chat.
• Troubleshoot and diagnose hardware and software problems.
• Document all support interactions in the ticketing system.
• Assist in the setup and configuration of new workstations.
• Provide training and guidance on software applications.

Skills

Troubleshooting

Customer service

Communication skills

Detail-oriented

Education

Associate's degree in Computer Science or related field

Tools

Ticketing systems

Windows OS

macOS

Job description

BlackStone eIT is on the lookout for an enthusiastic and reliable Help Desk Specialist to provide exceptional technical support to our clients and employees.

Key Responsibilities

• Respond to support requests via phone, email, and chat, delivering timely and effective solutions.
• Troubleshoot and diagnose hardware and software problems for end-users, offering clear instructions and solutions.
• Document all support interactions and resolutions in the ticketing system to maintain accurate records.
• Assist in the setup and configuration of new workstations and peripheral devices.
• Provide training and guidance to users on software applications and IT best practices.
• Collaborate with other IT team members to resolve complex issues and improve overall service quality.
• Monitor and manage support ticket queues to ensure issues are addressed promptly and effectively.
• Stay informed about new software updates and industry trends to enhance support capabilities.

Qualifications

• A paid time off benefit in the UAE.
• Performance bonus eligibility.
• Training & Development opportunities.
• Associate's degree in Computer Science, Information Technology, or a related field preferred.
• 1-2 years of experience in a help desk or technical support role.
• Strong knowledge of operating systems (Windows, macOS) and common software applications.
• Excellent communication skills, both verbal and written.
• Exceptional troubleshooting and problem‑solving abilities.
• Experience with ticketing systems and customer support software.
• Detail‑oriented with a strong commitment to customer service.
• A positive attitude and ability to work in a fast‑paced environment.