TRR Coordinator Customer Service

Management Solutions International MSI; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading logistics service provider in Dubai is seeking a customer service professional with 2-3 years of experience in the shipping industry. The role involves customer coordination, handling inquiries, and managing bookings. The ideal candidate will have strong interpersonal skills, proficiency in Microsoft Office, and an understanding of the Middle East market. Knowledge of additional languages like Arabic or Chinese is an advantage.

Qualifications

• Minimum 2 to 3 years in customer service, preferably in the shipping industry.
• Strong understanding of the Middle East market.
• Proficient in English; knowledge of Arabic, Chinese, Turkish, or Hindi is a plus.

Responsibilities

• Conduct daily follow-up calls with customers.
• Coordinate customer bookings and issue No Objection Certificates.
• Serve as the key liaison between internal departments and external agents.

Skills

Customer service skills

Import & export knowledge

Analytical thinking

Relationship building

Education

Diploma

Tools

Microsoft Office Suite

Solverminds

Transmetrics

Job description

Profile Summary:
Provide essential support to customers and shipping agents by addressing their queries and concerns while actively identifying new business opportunities. Offer daily assistance to customers and coordinate their requirements ensuring seamless communication and collaboration across various business units.

iKey Roles & Responsibilities

• Conduct daily follow-up calls with customers regarding bookings and circulate the Cargo Booking Forecast (CBF).
• Independently coordinate customer bookings (Client service and third-party) while verifying customer lists and issuing voyage No Objection Certificates (NOCs).
• Communicate customer and agent booking requirements (Client services and third-party services) and update all systems accordingly with daily vessel updates.
• Serve as the key liaison between internal departments external agents and service providers to relay customer requirements.
• Handle customer rate inquiries send rate quotations and ensure error-free system updates.
• Identify non-active customers address concerns and work to restore regular support.
• Monitor weekly and monthly customer loading averages to ensure continued engagement.
• Send arrival notices and NOCs to customers before vessel arrival for import shipments on third-party
• Perform any other job-related duties as assigned.

Communication
Internal Communication

Departments Involved:

• Container Shipping Operations & Liner Operations
• Container Shipping Sales Team
• Container Shipping Commercial Team
• Container Shipping Agencies
• Container Shipping Pricing Team
• Container Shipping Manager

Purpose:

Coordinate information flow about Client Services and third-party operated vessel loading to ensure shipments align with commitments made to customers.

External Communication

Stakeholders:

• Customers
• Third-party Shipping Agencies

Purpose:

• Facilitate communication regarding loading with customers and Shipping agencies.
• Maintain close coordination with agents concerning attention to customer requirements.

Occupational Health & Safety and Environment
Accountability

Take full responsibility for actions and decisions.

Responsibility

Adhere to established safety procedures follow training and instructions and report any accidents incidents or near misses.

Authority

Empowered to halt work if conditions are deemed unsafe.

Education & Professional Qualification:

• Diploma
• Minimum 2 to 3 years in customer service preferably at shipping industry

Geographic Experience:

• Regional Expertise:

Strong understanding of the Middle East market and its advantages.

• Technical Proficiency

Extensive knowledge of Microsoft Office Suite and various web applications including Solverminds Transmetrics etc.

Language Skills

Proficient in English. Arabic Chinese Turkish Hindi are a plus

Market/Industry/Functional Knowledge:

• Customer Focus:

Service-oriented and committed to meeting the needs of internal and external customers. Builds effective relationships and handles interactions with tact and professionalism.

• Achievement Orientation

Results-driven proactive and motivated to achieve both personal and professional goals. Demonstrates ambition and a strong drive to succeed.

• Analytical Thinking

Effectively analyzes problems and resolves complex issues. Anticipates long-term consequences and future trends ensuring well-informed decision-making.

• Innovation

Develops fresh insights and generates creative solutions.

• Relationship Building

Establishes strong networks and collaborates effectively. Communicates and negotiates persuasively to achieve positive outcomes..

Skills

import & export & dgft, customer service skill