Service Desk Analyst jobs in United Arab Emirates

The Visa Consulting Director will deliver consulting support and projects to VISA's key clients across GCC markets. The main objective of the role is to help deepen client relationships and optimize client performance by helping them implement campaigns and strategies recommended by Visa in the areas of customer lifecycle management and new product development and launches (predominantly credit and prepaid).

• Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA’s key clients.
• In coordination with Country Managers and Account Executives, develop plans for consulting activity securing funds from partnership agreements to support Consulting projects where such agreements exist.
• Develop project pitches and secure new Consulting assignments with clients, as well as re-engagements opportunities via a consultative sales approach in assigned markets.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client's business targets (assignment objectives, project scope, budget, paperwork, external consultants' supervision and project delivery). Work closely with other VISA groups, including Product, Marketing etc., to ensure a seamless Consulting experience in the countries of focus.
• Work on client site to design and project manage the implementation of marketing campaigns, value propositions and prepaid & credit products
• Develop and deliver client training programs and impart best practices knowledge sharing to VISA clients.
• Where appropriate, work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
• Where appropriate, deliver and manage a network of external Consultants for projects that require external support and:
• Maintain excellent liaison and supervision of external consultants' deliveries.
• Assist in selecting, recruiting, inducting and training external consulting firms.
• Work with other teams and external consultants to develop new and improved tools and techniques for future consulting activities.
• Manage the VISA Consulting budget and resources to perform all required duties.
• Liaise with VISA functional teams (Finance, Audit, Legal, Tax, Sourcing) to define and implement processes to optimize the daily engagement of vendors and the relationships with clients.

This role requires weekly travel to Saudi Arabia.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• Master’s degree preferred from top school
• Strong banking know-how and experience
• At least ten years of solid experience gained within the financial services practice of a top-tier consulting firm. A combination of regional and global experience strongly desired.
• Deep consulting skills and client engagement capabilities. Advanced client management and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
• Highly analytical with advanced PowerPoint skills and Excel skills. SAS skills preferred.
• Proficiency in AI tools and ability to develop AI agents to improve the efficiency of his delivery
• Superior project management skills. Fluent communicator.
• Results driven, flexible and both internally and externally customer focused.
• Able to travel frequently and work on client site for extended periods across GCC.
• Self-motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
• Ability to work in a multi-cultural environment.
• Fluency in English mandatory. Arabic desired but not a prerequisite.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.