Fujairah IT Service Desk Analyst (Level 1) — Bilingual

Endava; Fujairah Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A global technology company in Fujairah seeks a Service Desk Analyst (Level 1) to provide IT support as the first point of contact for users. This role includes troubleshooting, incident logging, and user training for an application platform. Ideal candidates will have a diploma in IT, experience in technical support, and strong communication skills. Opportunities for career development and work-life balance are offered.

Benefits

Competitive salary package

Career coaching

Flexible working hours

Access to wellbeing apps

Qualifications

• Minimum 2 years of experience in a technical support or helpdesk environment.
• Ability to work effectively under supervision in a shift-based environment.
• Detail-oriented with good record-keeping and documentation habits.

Responsibilities

• Respond promptly to support requests received via email, phone, or ticketing system.
• Provide initial diagnosis and resolve routine issues using defined procedures.
• Assist users with navigating application modules and provide basic how-to support.

Skills

Customer service orientation

Technical troubleshooting

Communication skills

Organized approach

Knowledge of ITIL processes

Knowledge of Windows OS

Familiarity with ticketing systems

Basic knowledge of Linux

Understanding of HTTP errors

Familiarity with mobile OS

Education

Diploma or equivalent qualification in IT or related field

Tools

ITSM tool

Azure Portal

SQL

Job description

A global technology company in Fujairah seeks a Service Desk Analyst (Level 1) to provide IT support as the first point of contact for users. This role includes troubleshooting, incident logging, and user training for an application platform. Ideal candidates will have a diploma in IT, experience in technical support, and strong communication skills. Opportunities for career development and work-life balance are offered.