IT Support Analyst

MENA Recruit Pty; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading recruitment agency is looking for an IT Support Analyst to be based in Dubai. The position requires a focus on excellent customer service and experience in supporting a large international customer base, ideally within a legal practice. Responsibilities include providing comprehensive IT support, troubleshooting, and logging tickets in ITSM software. Candidates should have a solid knowledge of MS Windows, Office, and Document Management Systems. Applications are welcomed with CV and covering letter.

Qualifications

• Experience working on a busy Service Desk supporting international customers.
• Sound knowledge of MS Windows and Office, particularly Outlook and Word.
• Good understanding of PC hardware and software setup.

Responsibilities

• Provide all aspects of IT support.
• Take ownership of IT issues through to resolution.
• Support telephone systems.

Skills

Customer service

Service Desk support

MS Windows support

MS Office (Outlook, Word)

PC Hardware and software setup

Active Directory

Troubleshooting telephone systems

Tools

ITSM call logging software

Document Management Systems (iManage)

SCCM

InterAction Intapp

Job description

Hiring IT Support Analyst to be based in Dubai!

Salary Range: AED 16000 AED 18000 depending on experience

Our client an international law firm is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.

Requirements and Qualifications:

• Amenable to working in office 5 days a week
• Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice
• Sound knowledge of supporting MS Windows and Office particularly Outlook and Word
• A good understanding of PC Hardware and software setup and configuration
• Knowledge of Document Management Systems preferably iManage
• Experience of using Active Directory
• Understanding of a software deployment package such as SCCM
• Knowledge of legal specific applications such as InterAction Intapp is an advantage
• Experience of troubleshooting and supporting telephone systems
• Experience of logging tickets in ITSM call logging software

If this sounds like the role for you please reach out or send your CV/resume and covering letter to.

Required Experience:

IC