Service Coordinator-Jobs in Vereinigte Arabische Emirate

Role: Operations and Service Manager

Location: Dubai - Nad Al Hamar Branch

Role Purpose: Handling branch operations, review control & approval, sales and business acquisition, management of service delivery, staff management, and coordination.

These are the main responsibilities of this role:

• Cash Vault - Dual control of branch vault.
• Providing cash to tellers for daily transactions, approving daily transactions for remittances and other products, and approving overrides exceeding teller limits.
• Managing branch cash within cash holding limits.
• Processing and balancing daily inward and outward clearing transactions.
• Reconciling and reviewing errors in teller transactions.
• Reviewing and approving work process documentation and system input reports related to deposit sales, retail, and institutional services.
• Ensuring all customer transactions comply with ADIB policies and procedures.
• Signing on behalf of the bank within assigned limits.
• Controlling and supervising operational work processes for compliance with ADIB's credit and operational policies, maintaining audit ratings.
• Conducting surprise cash vault checks monthly and reporting exceptions.
• Facilitating and implementing process improvements.
• Interacting with customers for selling ADIB deposit, finance, cards, and Takaful products, ensuring service efficiency and standards.
• Monitoring sales performance of CROs.
• Generating new business through marketing calls and branch contacts.
• Setting and monitoring sales plans for the branch and staff.
• Coaching staff to improve sales productivity and cross-selling.
• Monitoring branch service standards for customer satisfaction.
• Retaining customers through complaint resolution, account closures, and inquiries.
• Gathering customer feedback.
• Ensuring SLAs with internal and external customers are in place and continuously improved.
• Monitoring queue times and managing customer traffic.
• Maintaining staff morale and relationships.
• Coaching, training, and counseling staff on expected behaviors.
• Identifying and meeting staff training needs.

• Knowledge of ADIB products and services.
• Knowledge of branch operations and back-office functions.
• Knowledge of ADIB policies and systems.
• Thorough knowledge of UAE Central Bank regulations.
• Computer skills.
• Excellent communication and presentation skills in English.

• Knowledge of retail banking products, processes, and policies.
• 4-5 years of banking or retail sales experience (UAE experience preferred).
• Computer literacy and tech-savviness.
• Self-starter with excellent time management.
• Active coaching and mentoring of junior staff.

Manager