Guest Reservation Specialist – Upsell & Service Expert

21c Museum Hotels; Abu Dhabi; On-site; AED 40,000 - 55,000; Full time

Job summary

A luxury hotel chain is looking for a Reservation Agent in Abu Dhabi to handle all reservation inquiries and ensure high levels of guest satisfaction. Candidates should possess outstanding sales and customer service skills, fluency in English and Arabic, and experience with Opera and Microsoft applications. The role includes processing reservations accurately, maximizing revenue through effective upselling, and coordinating with various teams to enhance guest experiences.

Qualifications

• Outstanding Sales skills and professional presentation.
• Proficient in English and must have Arabic language skills.
• 2-year experience in customer service roles.

Responsibilities

• Handle reservation inquiries via phone, email, and online.
• Process room reservations and ensure accuracy.
• Maximize revenue through effective upselling.

Skills

Sales skills

Guest service skills

Communication skills

Tools

Opera

MS Office Suite

Job description

A luxury hotel chain is looking for a Reservation Agent in Abu Dhabi to handle all reservation inquiries and ensure high levels of guest satisfaction. Candidates should possess outstanding sales and customer service skills, fluency in English and Arabic, and experience with Opera and Microsoft applications. The role includes processing reservations accurately, maximizing revenue through effective upselling, and coordinating with various teams to enhance guest experiences.