Service Delivery Coordinator

Expereo; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global network service provider based in the United Arab Emirates is seeking a Service Delivery Manager to lead service delivery initiatives. The role requires managing end-to-end service delivery of networking projects for global customers, ensuring obligations and service descriptions meet set standards. Ideal candidates will possess a degree in telecommunications, relevant project management certifications, and strong communication and interpersonal skills. This position offers an opportunity to work with international clients while driving successful project outcomes.

Qualifications

• Degree in telecommunications is preferred.
• Project Management Certification (PMI PMP or PRINCE2) is preferred.
• Experience in network deployment projects is preferred.

Responsibilities

• Ensure delivery of services to contractual obligations and SLA.
• Responsible for end-to-end service delivery of projects.
• Communicate proactively with customers about project risks and delays.

Skills

Excellent communication skills

Interpersonal skills

Project management

Education

Degree in telecommunications

Project Management Certification (PMI PMP or PRINCE2)

Job description

The Service Delivery Manager will play a leading role in the delivery of services including ownership and management of activities through to the desired business outcomes.

Responsibilities

• Understand contractual obligations and ensure delivery of services to an agreed service description and SLA/OLA (establishing and ongoing ownership of KPIs as necessary)
• Responsible for end-to-end service delivery of networking projects for global customers.
• An effective communicator with excellent relationship building & interpersonal skills
• Meet the end-to-end Project timelines by ensuring the on-time delivery
• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency
• Managing proactive communication with customers during the delivery phase, when there are risks or possible delays and including plan Customer Acceptance Tests for the project
• Order prioritization and ensuring priority is respected during RFC delivery phase
• Management of the delivery plan at the project level & planning until the last site delivery
• Manage the interface between internal resources and the customer.

Qualifications

• Degree in telecommunications, preferred
• Project Management Certification i. e. PMI PMP or PRINCE2 Practitioner or equivalent preferred
• Previous involvement in network deployment projects preferred
• Technical knowledge is preferred in telecom like WAN, LAN
• Excellent communication skills