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Senior Spa Supervisor - VIP Family
Job summary
A luxury spa is seeking a Senior Spa Supervisor to oversee operations and ensure exceptional service for a VIP family. The ideal candidate will have extensive experience in high-end spa environments, leading a team of therapists, and maintaining luxury service standards. This role includes supervising daily activities, training staff, and managing guest relations. Competitive salary of AED 18,000 plus benefits offered.
Qualifications
- Minimum of 4-6 years in spa operations, with 2 years in a supervisory role.
- Extensive knowledge of spa treatments and luxury service standards.
- Ability to manage a team and adapt to various clientele.
Responsibilities
- Supervise daily operations ensuring exceptional guest experience.
- Lead and develop a team of spa therapists.
- Monitor scheduling, inventory, and equipment maintenance.
Skills
Apt Resources is pleased to present an exceptional opportunity for a Senior Spa Supervisor to join a luxury spa dedicated to providing unparalleled service to a VIP family in Abu Dhabi. Located in an esteemed property, this role requires a highly professional and experienced individual who can oversee spa operations while ensuring the highest standards of service tailored to discerning clientele.
- Supervise daily operations of the spa, ensuring an exceptional guest experience and adherence to service standards.
- Lead, train, and develop a team of spa therapists to deliver personalized treatments and services.
- Monitor and manage scheduling, inventory, and equipment maintenance, ensuring the spa operates smoothly.
- Act as the primary contact for the VIP family and guests, addressing their needs and preferences efficiently and attentively.
- Implement and maintain spa protocols and policies to ensure a safe and clean environment.
- Assist in planning and organizing special events or spa retreats for the family and guests.
- Report to the Spa Manager on operational performance, guest satisfaction levels, and staff concerns.
- Confidently operate and manage all spa machines and wellness technologies, including: Cryo Room, Light Therapy Machines, Oxygen Room and Laser Machines.
- Minimum of 4-6 years of experience in spa operations, with at least 2 years in a supervisory role, preferably within high-end environments.
- Extensive knowledge of spa treatments, wellness programs, and luxury service standards.
- Demonstrated leadership abilities, with a focus on team motivation and development.
- Outstanding communication and interpersonal skills, with an ability to adapt interaction style to various clientele.
- Ability to work in a fast-paced environment while maintaining excellent attention to detail.
- Flexible availability, including nights, weekends, and holidays as required.
- Flexibility to be on-call and available as needed across multiple locations
Salary: AED 18,000 plus benefits.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.