The Process Improvement Manager is responsible for driving operational excellence across the organization by identifying inefficiencies, recommending process enhancements, and implementing effective control mechanisms. With a strong foundation in internal audit and risk management, the role ensures that all process improvements align with compliance standards and support the companys strategic goals.
1. Process Improvement & Optimization
Analyze existing business processes across departments (development, sales, operations, procurement, etc.) to identify inefficiencies and bottlenecks.
Design and implement streamlined workflows and standard operating procedures (SOPs) to enhance productivity, reduce costs, and improve service delivery.
Lead cross-functional process mapping and reengineering initiatives.
2. Internal Controls & Compliance
Develop and enhance internal control frameworks to ensure compliance with applicable laws, regulations, and internal policies.
Collaborate with the internal audit team to address control weaknesses and implement corrective actions.
Monitor adherence to internal control procedures and recommend improvements.
3. Performance Monitoring & Reporting
Establish key performance indicators (KPIs) to monitor the effectiveness of business processes and improvement initiatives.
Provide regular reporting to senior management on process performance, risks, and control effectiveness.
Support decision-making with data-driven analysis and insights.
4. Change Management & Training
Champion a culture of continuous improvement throughout the organization.
Conduct training workshops and awareness sessions on new processes, tools, and control procedures.
Manage change effectively across departments, ensuring smooth adoption of process improvements
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