Retail Supervisor jobs in United Arab Emirates

1. Hotel Management Systems (PMS) Proficiency

• Experience using Property Management Systems(PMS)
  
• Ability to perform:
  
  • Check-in and check-out
    
  • Room blocking and reservations
    
  • Billing and folio adjustments
    
  • Daily shift closures and reports
    

2. Telephone and Communication Systems

• Familiarity with hotel PBX or switchboardsystems
  
• Handling internal/external calls, wake-up calls,and message relays
  

3. Point of Sale (POS) System Knowledge

• Understanding of how to operate POS terminals forguest payments
  
• Resolving discrepancies in billing or guestcomplaints related to transactions
  

4. Microsoft Office Suite

• Proficiency in Excel (reporting, guestdata management), Word (correspondence), and Outlook (emails& scheduling)
  
• Ability to prepare reports and analyzeperformance trends
  

5. Booking Engine & Channel Manager Experience

• Knowledge of OTA platforms (Booking.com, Expedia,Agoda) and integration tools (SiteMinder, RateGain)
  
• Managing inventory, rate parity, and reservationsfrom different channels
  

6. Audit & Night Closure Procedures

• Understanding of Front Office cash handlingand reconciliation
  
• Ability to assist or supervise night audits andensure end-of-day financial reporting
  

7. Security & Access Control Systems

• Familiarity with room key encoding systems (e.g., Onity, VingCard)
  
• Awareness of CCTV monitoring forlobby/front office zones
  

8. CRM & Guest Experience Tools

• Using CRM platforms to record guest preferences,feedback, and loyalty tracking
  
• Handling post-stay surveys or complaintresolution through internal systems
  

9. Reporting & Compliance

• Creating and submitting daily sales reports,occupancy forecasts, and VIP arrival summaries
  
• Ensuring DCT/Municipality regulations arefollowed (for UAE context)