Customer Service Team Leader

Rotork; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading global flow control company in Dubai is seeking a Customer Service Manager to lead the customer service team in meeting performance targets and driving sales. This role requires strong technical knowledge and management skills, with responsibilities including maintaining key customer relationships and collaborating with various teams. Candidates should have at least 3 years of experience in a technical customer service environment, excellent communication skills, and knowledge of pneumatic or hydraulic products. This position is full-time and based on-site.

Qualifications

• 3 years experience in technical customer service.
• Experience in a senior engineer or supervisor role.
• Understanding of inside sales and contracts.
• Knowledge of pneumatic or hydraulic products.

Responsibilities

• Manage customer service team performance and behaviors.
• Spearhead inside sales and contracts team.
• Maintain key customer relationships with stakeholders.
• Collaborate with external sales teams and capture feedback.

Skills

Technical knowledge

Problem-solving

Management skills

Communication with stakeholders

Interpersonal skills

Ability to prioritize

Multitasking

Fluent English

Tools

ERP systems

Job description

This is an exciting opportunity to manage a customer service team ensuring targets are met through managing performance and behaviors whilst driving sales that will provide excellent customer service levels in line with Rotorks values.

Reporting to the Customer Services Manager you will also partner with the Operations and Engineering teams world wise. Leading a customer service team - managing the teams performance and behaviors through coaching training development motivation and engagement. Build relationships with technical applications finance and operations to form a cross functional team.

In this role you will spearhead the inside sales and contracts team bringing technical expertise and be responsible for maintaining key customer relationships which include internal and external stakeholders work collaboratively with external sales teams on customer issues and capture all customer feedback using this to drive continuous improvements across the department.

This role would suit someone with a strong technical knowledge who can solve problems on your own and possess strong management skills. Act as a point of escalation for customer queries demonstrating the ability to handle complex problems and provide solutions. Liaise with the External Sales teams to work collaboratively on customer issues and ensure the Customer Service team meet agreed KPIs such as quotation fulfilment and order processing.

Qualifications

• 3 years eperience of working within a technical customer service environment
• Experience of operating in a senior engineer or supervisor role within customer services / sales
• Has an appreciation or working knowledge of inside sales and contracts roles
• Has a good understanding of pneumatic or hydraulic engineered products
• Experience of working on ERP systems

The Successful Candidate

• Will be able to communicate with key stakeholders at all levels
• Will be able to understand and interpret customers technical requirements
• Has the ability to prioritize and multitask
• Has good interpersonal and the ability to influence
• Fluent English

Additional Information

Rotork is the market-leading global flow control and instrumentation company helping our customers manage the flow or liquids gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping pharmaceuticals and food- these are the flows on which our modern world depends.

Today were respected and admired for our people performance and products. Our success flows from our commitment to engineering excellence and thats what we will always pursue safely and sustainably.

Rotork is going through an exciting period of change and growth building on our existing market success. Its a great time to join us and make an impact in shaping the future of our business.

Remote Work

No

Employment Type

Full-time