Application Support Engineer jobs in United Kingdom

We are currently seeking a skilled and service-oriented IT Support Specialist to join our IT team. The successful candidate will be responsible for providing technical support, maintaining system functionality, and ensuring information security compliance across the organization.

• Collaborate with the company's Helpdesk to resolve assigned issues and support tickets efficiently.
• Work with network administrators to ensure the desktop computing environment operates reliably and efficiently.
• Install, configure, and maintain desktops, laptops, and essential software applications.
• Install and support hardware components such as monitors, keyboards, printers, scanners, and disk drives.
• Provide assistance in accessing and using peripheral devices (printers, copiers, scanners, etc.).
• Offer end-user support for Microsoft Office Suite and other approved software.
• Load and configure software packages including Operating Systems, drivers, Microsoft applications, and job-specific tools.
• Recover lost user data using professional recovery tools.
• Respond to employee inquiries regarding system operations and diagnose hardware, software, and user-related issues on-site or remotely.
• Manage user accounts in Active Directory by adding/removing users and updating permissions for Shared Drives.
• Support and manage the telephone system infrastructure, including integrations with third-party services.

• Adhere to the company's Information Security Policies and standards.
• Understand and fulfill individual information security responsibilities.
• Ensure that anyone handling sensitive company information has completed mandatory Security Awareness Training.
• Know how to report a potential or actual security incident to the IT Service Desk.
• Refrain from disabling the operating system firewall or antivirus software at any time.

• Diploma or Bachelor's degree (preferably) in Computer Engineering or a related field.
• Professional certifications in IT (e.g., CompTIA, Microsoft, Cisco) are highly preferred.
• 5 to 8 years of experience in providing technical support and resolving system-related user issues.
• Ability to remain composed under pressure and handle urgent support scenarios professionally.
• Working knowledge of Zoho systems is a plus.
• Strong communication skills and a team-oriented attitude.
• Fluency in both Arabic and English is mandatory.

Competitive salary.