Application Support Engineer jobs in United States

Exciting job opportunity in Dubai, UAE for a BSS Application Support Engineer with a 12-month extendable contract.

Join us as a BSS Application Support Engineer (Front-End Channels) at Teleco with a 30% focus. Your role will involve providing crucial support for customer-facing and internal front-end applications, particularly in telecom-related platforms.

Role Overview:

– Investigate Level 2 issues on front-end channels such as mobile apps and dealer portals.
– Collaborate with L3/L4 teams for issue resolution.
– Engage in Release and Change Management processes.
– Manage production deployments to ensure system stability.
– Conduct regular health checks for optimal performance.
– Track incidents to resolution and prepare Root Cause Analysis reports.
– Participate in Release and Change Management processes.
– Experience in L2 application support in enterprise or telecom settings.
– Proficiency in front-end applications, especially mobile and web.
– Knowledge of deployment processes on OCP, VMs, and modern infrastructure tools.
– Familiarity with ITIL practices like incident and change management.
– Exposure to CI/CD tools and cloud platforms.
– Ability to prepare detailed RCA documentation and engage in audits.

Apply Now:

Send your CV to james.bundock@tanint.com to seize this exciting opportunity.