A leading IT services company in Dubai is looking for an Application Support Engineer L1. This mid-level full-time role requires up to 6 years of support experience in a dynamic environment. Candidates should possess strong communication skills in Arabic and English and in-depth troubleshooting abilities. Responsibilities include ensuring professional user interactions and addressing issues effectively to enhance user satisfaction. Apply if you are passionate about delivering quality support and have experience in government services in the UAE.
Qualifications
Minimum 3 years experience in similar support roles for government services in the UAE.
In-depth understanding of medical and legal frameworks in UAE.
Excellent communication skills, both written and verbal.
Responsabilités
Provide accurate and empathetic communication with users.
Help users understand issues and prevent future occurrences.
Maintain high-quality interactions aligned with brand values.
Connaissances
Communication skills in Arabic and English
Troubleshooting skills
Empathy with applicants
Documentation and reporting habits
Description du poste
A leading IT services company in Dubai is looking for an Application Support Engineer L1. This mid-level full-time role requires up to 6 years of support experience in a dynamic environment. Candidates should possess strong communication skills in Arabic and English and in-depth troubleshooting abilities. Responsibilities include ensuring professional user interactions and addressing issues effectively to enhance user satisfaction. Apply if you are passionate about delivering quality support and have experience in government services in the UAE.
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