Team Leader Retail Supermarket -Al Ain

Reap HR Consultancy; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail recruitment firm is looking for an experienced Team Leader (Retail) to join their dynamic team in Al Ain, UAE. The ideal candidate will have a strong background in retail, excellent leadership skills, and a customer-focused approach. Key responsibilities include leading a team of store associates, managing store operations, ensuring exceptional customer service, and achieving sales targets. This is a full-time position offering competitive salary and growth opportunities.

Benefits

Competitive salary

Growth opportunities

Dynamic team environment

Qualifications

• Minimum 2-3 years of experience in a retail environment with at least 1 year in a supervisory or leadership role.
• Experience in managing teams and achieving sales goals in a fast-paced retail environment.
• Familiarity with supermarket operations and a strong understanding of retail processes.

Responsibilities

• Lead, motivate, and develop a team of store associates ensuring a high standard of customer service.
• Ensure the store is clean, organized, and fully stocked at all times.
• Ensure exceptional customer service is provided by leading by example.
• Monitor the store’s sales performance and assist in developing sales strategies.
• Assist in scheduling staff shifts and ensuring appropriate staffing levels.
• Conduct regular audits to ensure store cleanliness and safety standards.
• Report directly to the Store Manager on team performance and operational issues.

Skills

Leadership

Customer service

Communication

Problem-solving

Inventory management

Education

High school diploma or equivalent

Degree in Retail Management or related field

Tools

Retail management software

MS Office

Job description

Job Title:

Team Leader (Retail)

Location:

Al Ain UAE

Salary:

TBD

Job Type:

FullTime

Hiring Company:

REAPHR & Recruitment Services

About the Role:

We are looking for an enthusiastic and experienced Team Leader with a background in retail to join a dynamic team in a leading retail Company in Al Ain. The Team Leader will directly report to the Store Manager and be responsible for leading and supporting a team of store associates to ensure the smooth and efficient operation of the store. The ideal candidate will have strong leadership skills, a customer‑focused approach, and the ability to motivate a team to achieve store goals.

Key Responsibilities:

1. Team Leadership and Support

• Lead, motivate and develop a team of store associates ensuring a high standard of customer service and store performance.
• Delegate tasks and responsibilities to team members based on individual strengths and skills.
• Assist the Store Manager with training new staff and ensuring the team is up to date with store policies and procedures.
• Conduct daily team briefings to ensure clear communication and a focus on daily objectives.

2. Store Operations Management

• Ensure the store is clean, organized and fully stocked at all times.
• Oversee inventory control ensuring stock levels are maintained, products are well organized and shelves are replenished in a timely manner.
• Monitor store performance to meet sales targets, productivity goals and operational efficiency.
• Ensure adherence to health and safety regulations and store policies.

3. Customer Service Excellence

• Ensure exceptional customer service is provided by leading by example and supporting team members in addressing customer queries and complaints.
• Train and coach staff on customer service techniques and product knowledge.
• Resolve customer complaints or issues promptly and professionally, maintaining customer satisfaction.

4. Sales and Performance Monitoring

• Monitor the store’s sales performance and assist the Store Manager in developing and executing sales strategies.
• Support the team in achieving individual and storewide sales targets.
• Analyze sales data and customer feedback to identify opportunities for improvement and growth.

5. Staff Scheduling and Shift Management

• Assist in scheduling staff shifts and ensuring that appropriate staffing levels are maintained, especially during peak hours.
• Coordinate break times and manage any changes to staff schedules in real time.
• Ensure team members are punctual and meet attendance expectations.

6. Health Safety and Compliance

• Assist in ensuring the store complies with all relevant health safety and environmental regulations.
• Conduct regular audits to ensure store cleanliness and safety standards are maintained.
• Follow and enforce company policies and procedures, ensuring compliance with UAE retail regulations.

7. Reporting and Feedback

• Report directly to the Store Manager on team performance, operational issues and sales targets.
• Provide feedback and suggestions for improvements in store operations, customer service and staff performance.
• Document and report on any incidents, stock discrepancies or employee issues in accordance with company procedures.

Requirements:

Experience

• Minimum 23 years of experience in a retail environment with at least 1 year in a supervisory or leadership role.
• Experience in managing teams and achieving sales goals in a fast‑paced retail environment.
• Familiarity with supermarket operations and a strong understanding of retail processes.

Skills

• Excellent leadership and team management skills with the ability to inspire and motivate staff.
• Strong communication and customer service skills.
• Ability to manage and prioritize multiple tasks and responsibilities in a fast‑paced environment.
• Problem‑solving skills and the ability to resolve conflicts and handle customer complaints effectively.
• A good understanding of retail operations including inventory management and sales targets.

Qualifications

• High school diploma or equivalent. A degree in Retail Management or a related field is a plus.
• Basic proficiency in MS Office and experience with retail management software is preferred.

Salary & Benefits

Will be discussed in the interview.

Additional Information

• No banned nationalities candidates (Afghanistan Libya Yemen Somalia Lebanon Bangladesh Cameroon Sudan and Uganda etc)
• The candidates with cancel visa and working visa already in UAE is acceptable (banned nationalities)
• Candidates who have degree from banned nationalities is also acceptable
• Candidates who have a visit visa (banned nationalities) are not acceptable