Reservations Supervisor jobs in United Arab Emirates
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Job summary
A luxury hotel in Dubai is seeking a Reservations Agent to manage guest inquiries and reservations while ensuring exceptional service and optimizing revenue. The ideal candidate should have at least 2 years of luxury hotel experience, strong communication skills, and a background in hotel management. This role requires working knowledge of Opera PMS and Microsoft Office, with a focus on personalized guest experiences.
Qualifications
- 2+ years of experience as Reservations Agent in a hotel or resort.
- Luxury hotel or resort background preferred.
- Familiarity with local culture and regional experience.
Responsibilities
- Manage guest inquiries and reservations with exceptional service.
- Convert inquiries into confirmed reservations through expert upselling.
- Tailor interactions to meet the unique needs of ultra luxury clientele.
Skills
Education
Tools
A architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the Khan Murjan souk and the convention centres.
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
- Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including Retail, Negotiated, Leisure, Group, and other specialized categories.
- Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue.
- Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques.
- Align reservations with the hotels revenue management strategies to drive optimal performance.
- Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele.
- Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys.
- Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process.
- Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity.
- Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies.
- Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences.
- Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits.
- Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction.
- Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools.
- Maintain comprehensive knowledge of the hotels telephone system to ensure seamless communication.
- Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives.
- Contribute to achieving departmental goals, including ALL loyalty program enrollments and guest engagement metrics.
- Adaptability & Agility
- Meticulous Attention to Detail
- Multitasking & Efficiency
- Organizational Excellence
- Exceptional Communication & Interpersonal Skills
- Problem Solving Mindset
- Degree/Diploma in Training and Development or Hotel Management
- Working knowledge of Opera, Microsoft Office.
- Minimum 2 years experience in Hotel or Resort, as Reservations Agents.
- Luxury hotel or resort background preferred
- Understands the local culture and have worked in the region.
Raffles Dubai, Sheikh Rashid Road, Wafi 121800 Dubai, United Arab Emirates
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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