Front Office Supervisor German Speaker

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group based in Dubai is seeking a Front Office Supervisor to lead the front desk and guest services team. The role involves ensuring smooth operations, delivering exceptional guest experiences, and addressing guest concerns promptly. The ideal candidate possesses strong communication skills, a service-oriented attitude, and experience in hospitality management. Fluency in English and German is required, with additional languages being an advantage. This is a full-time on-site position.

Qualifications

• Experience in customer service or hospitality required.
• Preferred experience in a leadership role within a front office or guest services.
• Fluency in English and German; additional languages are a plus.

Responsibilities

• Supervise front office operations ensuring smooth checkin/checkout.
• Provide friendly service tailored to guest needs.
• Handle guest concerns and complaints promptly.

Skills

Customer service

Leadership

Communication

Problem-solving

Detail-oriented

Adaptability

Tools

Opera

Office software

Job description

Front Office Supervisor

The Front Office Supervisor plays a pivotal role in leading the daily operations of the front desk and guest services team. You will create a welcoming environment oversee front office staff and ensure that all service standards are met with professionalism and warmth. Your ability to handle guest concerns promptly and provide personalized service will be key to delivering exceptional and memorable guest experiences.

What you will be doing:

• Lead and supervise the daily operations of the front office team to ensure smooth checkin/checkout processes and exceptional guest experiences.
• Provide proactive and friendly service ensuring that all guest interactions are positive and tailored to individual needs.
• Handle guest concerns and complaints with a swift solutionoriented approach ensuring issues are resolved quickly and professionally.
• Communicate department priorities and special requests clearly to all staff ensuring a seamless personalized experience for every guest.
• Monitor staff performance provide coaching and ensure the team is meeting service standards and expectations.
• Maintain a strong focus on guest satisfaction ensuring consistent highquality service at all times.
• Collaborate with other hotel departments to address guest needs and ensure efficient operational flow.
• Stay informed on all hotel policies procedures and relevant information to effectively manage guest needs and departmental operations.

Qualifications :

• Servicefocused personality is essential experience in customer service or hospitality required.
• Prior experience in a leadership or supervisory role within a front office or guest services environment is preferred.
• Proficient in Opera or similar property management systems (PMS) and basic office software.
• Strong communication skills both written and verbal.
• Fluency in English and German; proficiency in additional languages is a plus.
• Ability to think quickly and adapt to changing situations keeping calm under pressure.
• Detailoriented organized and able to manage multiple tasks effectively.
• Strong problemsolving skills and a proactive approach to guest satisfaction.

Remote Work :

No

Employment Type :

Fulltime