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913

Legal Team Manager jobs in United Arab Emirates

Team Leader, Contact Centre - Abu Dhabi

Team Leader, Contact Centre - Abu Dhabi
First Abu Dhabi Bank
Abu Dhabi
AED 40,000 - 80,000
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Housekeeping Shift Leader

Housekeeping Shift Leader
Marriott Hotels Resorts
Dubai
AED 25,000 - 45,000

Supervisor, Accounts Receivable

Supervisor, Accounts Receivable
AccorHotel
Dubai
AED 40,000 - 80,000

Front Desk Supervisor

Front Desk Supervisor
Hilton
Dubai
AED 30,000 - 60,000

A/V Shift Leader

A/V Shift Leader
AccorHotel
Dubai
AED 30,000 - 60,000
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F&B Supervisor (Italian Speaker)

F&B Supervisor (Italian Speaker)
Marriott Hotels Resorts
Dubai
AED 30,000 - 60,000

Housekeeping Team Leader - Dubai Barsha Heights

Housekeeping Team Leader - Dubai Barsha Heights
Premier Inn Hotels LLC
Dubai
AED 30,000 - 60,000

Food Service Supervisor FSS Food Counter Attendant FCA

Food Service Supervisor FSS Food Counter Attendant FCA
Ajccanada
Dubai
AED 25,000 - 45,000
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Cleaners Cleaning Supervisor Room Attendant Room Boy

Cleaners Cleaning Supervisor Room Attendant Room Boy
Crown International
Ajman
AED 20,000 - 30,000

Team Leader - Contact Center - Al Ain

Team Leader - Contact Center - Al Ain
First Abu Dhabi Bank
Al Ain
AED 60,000 - 100,000

Executive Lounge Agent Team Leader

Executive Lounge Agent Team Leader
Marriott Hotels Resorts
Dubai
AED 30,000 - 60,000

Accounts Payable Team Lead

Accounts Payable Team Lead
Info Resume Edge
Abu Dhabi
AED 40,000 - 80,000

Room Service Supervisor - The Abu Dhabi EDITION

Room Service Supervisor - The Abu Dhabi EDITION
Marriott Hotels Resorts
Abu Dhabi
AED 30,000 - 50,000

Loss Prevention Shift Leader

Loss Prevention Shift Leader
Marriott Hotels Resorts
Abu Dhabi
AED 30,000 - 50,000

Front Office Supervisor

Front Office Supervisor
RAFFLES
Dubai
AED 30,000 - 60,000

Loss Prevention Supervisor

Loss Prevention Supervisor
Marriott Hotels Resorts
Abu Dhabi
AED 30,000 - 60,000

Operations Supervisor

Operations Supervisor
Amazon
Dubai
AED 40,000 - 70,000

Team Leader - Contact Center - Al Ain Emiratized Role

Team Leader - Contact Center - Al Ain Emiratized Role
First Abu Dhabi Bank
Al Ain
AED 50,000 - 90,000

Water and Production Operations Supervisor

Water and Production Operations Supervisor
NES Fircroft
Abu Dhabi
AED 80,000 - 120,000

Front Office Supervisor

Front Office Supervisor
FAIRMONT
Dubai
AED 30,000 - 60,000

Production Supervisor -Fabrication

Production Supervisor -Fabrication
Egis Group
Dubai
AED 50,000 - 90,000

Spa Supervisor - Hilton Abu Dhabi Yas Island

Spa Supervisor - Hilton Abu Dhabi Yas Island
Hilton
Abu Dhabi
AED 30,000 - 60,000

Front Office Supervisor

Front Office Supervisor
Hilton
Dubai
AED 30,000 - 50,000

Front Office Supervisor

Front Office Supervisor
21c Museum Hotels
Dubai
AED 30,000 - 60,000

Team Leader Contact Centre - Abu Dhabi Emiratized Role

Team Leader Contact Centre - Abu Dhabi Emiratized Role
First Abu Dhabi Bank
Abu Dhabi
AED 40,000 - 80,000

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Team Leader, Contact Centre - Abu Dhabi

First Abu Dhabi Bank
Abu Dhabi
AED 40,000 - 80,000
Job description

JOB PURPOSE:

Responsible for handling a team of CSRs providing 24/7 customer support to the existing customers/ new prospects Monitor adherence to SLA display right standards of customer satisfaction practices by staying focused on productivity of CSRs through customer service and up selling. Strong comprehension skills and solutions focused to Provide intensive coaching to new staff on products & systems at the same time develop existing CSRs mentor staff provide coaching and motivational assistance. Continuously review work processes for improvement and effective supervision is offered

KEY ACCOUNTABILITIES:

Team Supervision (only for Team leaders and supervisors)

Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.

Provide onthejob training and constructive feedback to assigned team to support their overall development.

Promote the organisations values and ethics in all activities within the team in order to support the establishment of a value drive culture within the bank. or

Provide guidance and on the job training for junior colleagues and conduct knowledge sharing to facilitate achievement of team objectives and completion of tasks in an efficient manner which is consistent with operating procedures and policy.

Promote the organisations values and ethics in all activities within the team to support the establishment of a value drive culture within the bank.

Budgeting and Financial Performance

Monitor the financial performance of a given area of activity versus budgets and ensure all activities are carried out in line with the approved guidelines while promptly reporting on any variances to management.

Policies Systems Processes & Procedures

Provide inputs and implement policies systems and procedure for the assigned team so that all relevant procedural/legislative requirements fulfilled while delivering a quality costeffective service.

Continuous Improvement

Participate in the identification of opportunities for continuous improvement and sustainability of systems processes and practices considering global standards productivity improvement and cost reduction.

Reporting

Prepare sectional statements and reports timely and accurately to meet FAB and department requirements policies and quality standards

Job Context:

Specific Job Accountability

Handle a team of CSRs providing 24/7 customer support to the Bank customers

Maintaining service level as per SLA

Reports at Individual/Team/Site Level on Daily/Weekly and Monthly basis

Conduct Quality calls evaluation for the centre

Enthusiastically manage the development of team by ensuring that they receive adequate amount of counselling coaching and training. And encourages personal development

Monitor and emphasize standards of performance occupancy rate of available time call duration wrap up time and SLA

Supervise both the morning and evening shifts on rotation shifts

Supervise processes and instructions handled by agents on day to day basis

Handle difficult complaints or customers during an escalation by an agent

Ensure operational controls are always maintained and department complies with internal policies and regulations

Supervise the 24 hours 365 days a year shift operation of the call centre

Offer ongoing coaching and assistance to agents in order to enhance their product knowledge and service on continuous basis

Conduct training programs and link with post evaluation program

Encourage team spirit

Promote staff motivational programs in form reward and recognition

Ensure all agents on their shifts on time

Monitor sales performance and lead generation per staff

Promote cross selling and sales achievements by target per agent

Conduct monthly appraisal for the team members

Recommend and advise actions feedback to improve customer experience and NPS of contact centre service

Recommend training needs and additional quality controls relevant to the role


Qualifications :

Minimum Qualifications:

Bachelors degree

Minimum Experience:

3 years relevant experience in customer service / Contact Centre

Knowledge Skills and Attributes:

Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multitasking

Excellent communication skill in English & Arabic


Remote Work :

No


Employment Type :

Fulltime

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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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